Service Delivery (Appointment) Policy

Last Updated: 29/01/2025

At  Bliss Medical Center, we ensure a seamless experience for booking and managing dermatology clinic appointments. Below are the terms governing service delivery and appointment logistics.

 

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1. Appointment Confirmation

• Booking Process: Appointments are confirmed only after payment is successfully processed.

• Confirmation Notification: You will receive an email/SMS/WhatsApp confirmation with the date, time, and doctor details.

 

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2. Rescheduling

• Pre-Confirmed Appointments: Rescheduling is allowed up to [24/48 hours] before your confirmed slot.

• How to Reschedule: Use your account portal, contact customer support at marketing@blissclinicsuae.com, or message us on  +971 50 935 2334 .

 

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3. Digital "Delivery" of Services

• Service Fulfillment: Services are considered "delivered" once the appointment is completed with the dermatologist.

• Follow-Up Materials: Any post-appointment notes, prescriptions, or skincare plans will be shared digitally via email or your account portal.

 

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4. Physical Products (If Applicable)

• Shipping Times: Orders are processed within 1–3 business days. Delivery timelines depend on your location and carrier (e.g., 3–5 days locally, 7–14 days internationally).

• Shipping Partners: We use trusted carriers like DHL, Aramex, FedEx,Zajel.

• Tracking: You’ll receive a tracking link once your order is dispatched.

• International Fees: Customers are responsible for customs duties or taxes.

 

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5. No-Shows or Late Arrivals

• Missed appointments without prior notice may result in forfeiture of payment or rescheduling fees.

 

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6. Contact Us

For appointment logistics or delivery inquiries:
Email: marketing@blissclinicsuae.com
WhatsApp:  +971 50 935 2334 

 

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Key Takeaways

• Appointments are confirmed via email/SMS/WhatsApp.

• Rescheduling must occur [24/48 hours] in advance.

• Services are "delivered" upon appointment completion.