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Cancellation & Refund Policy

Cancellation & Refund Policy

Last Updated: 29/01/2025

At Bliss Medical Center, we strive to ensure a seamless experience for our customers. Below are the terms for cancellations and refunds related to clinic appointments booked through our platform.

 

 

1. Cancellation Timeframe

  • You may cancel your appointment only if the dermatologist/doctor has not yet been assigned or the appointment slot is not confirmed.

  • Once the appointment is confirmed with the doctor, cancellations or refunds are not permitted.

 

 

2. How to Cancel

To cancel an unconfirmed appointment, you may:

  1. Online: Cancel directly through your account on our website/app.

  2. Customer Support: Email us at marketing@blissclinicsuae.com with your booking details.

  3. WhatsApp: Send a cancellation request to +971 50 935 2334 with your order reference.

 

 

3. Refund Process

  • Refund Eligibility: Refunds are processed only for unconfirmed appointments canceled within the allowed timeframe.

  • Method:

    • Refunds will be issued to the original payment method used during booking.

    • If requested, refunds may be sent via an alternative method agreed upon by both parties (e.g., bank transfer).

  • Processing Time: Refunds typically take 5–7 business days to reflect in your account, depending on your payment provider.

 

 

4. Non-Refundable Situations

  • Confirmed appointments (once the doctor is assigned).

  • No-shows or late arrivals to appointments.

 

 

5. Contact Us

For cancellation requests or refund inquiries:
Email: marketing@blissclinicsuae.com
WhatsApp: +971 50 935 2334

 

 

6. Policy Updates

We reserve the right to modify this policy. Changes will be posted with a revised "Last Updated" date.

 

 

Key Takeaways

  • Cancel before your appointment is confirmed for a full refund.

  • Refunds are processed within 5–7 business days.

  • No refunds for confirmed appointments or no-shows.

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